Conditions of Use
Please review all of our conditions and policies before placing your order with us. These policies govern your visit to and your purchasing products on our website. By visiting our website and/or placing an order with our company, you are agreeing to all the terms, conditions and policies stated herein. We reserve the right to make any changes to our site, policies and conditions of use at any time. If any condition or policy is deemed invalid by a court of law, or for some reason is unenforceable, that condition and/or policy shall be deemed severable and shall not affect the validity and enforcability of any remaining condition(s) or policy(s). If you should have any questions please contact us before placing an order. You can contact us with your questions at: firstname.lastname@example.org.
You agree that you have read all product details including but not limited to allergy and safety warnings, where applicable, and that your purchase and use of our products is at your own risk. You agree to indemnify and hold us, and our affiliates, and employees harmless from any claim or demand, including legal fees made by any third party due to, or arising out of, your breach of this agreement or your violation of any law or rights of a third party.
Use Of Your Personal Information
Dream Hair Blending is committed to protecting your privacy. By accessing our website you are consenting to the information collection and use practices described in this privacy statement.
The information collected by us is generally used to communicate with you and improve our products and services where possible, and specifically to process payments/orders, or to enable third parties to carry out technical or commercial supporting functions. These functions may be carried out by us, or appointed third parties who are bound by Data Protection covenants.
We may also use the information we gather to notify you about important functionality changes and alterations to the site, or offers of products and services, or information that might be of interest to you. If at any time you wish to stop receiving such information from us please email us at: email@example.com
In addition to personal data such as name, e-mail address, delivery address and billing address, we also analyze data about participants in order to provide a safe shopping environment for all users, as well as to assist in improving and administering the site. Examples of the data we may collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet, computer and connection information such as browser type and version, your operating system and platform. Locators (URL) click stream to, through and from our website (including date and time), cookie number, your purchase history, personal preferences and any phone number recorded or used to call our customer services number. In using our website you accept that your personal data may be used for such purposes.
Control Of Your Personal Information
Dream Hair Blending occasionally hires other companies to provided limited services on our behalf, including, but not limited to, website hosting, shipping and handling, and marketing. We will only provide those companies with the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using that information for any other purpose.
Dream Hair Blending may disclose personal information if required to do so by law, or in the good faith belief that such action is necessary to (a) conform the edicts of the law or comply with subpoenas served upon Dream Hair Blending or this site; (b) protect and defend the rights or property of Dream Hair Blending; or (c) act in urgent circumstances to protect the personal safety of Dream Hair Blending employees, and/or agents, and/or users of Dream Hair Blending products. In cases where fraudulent activity is detected on the website, or without limitation, in connection with the breach of intellectual property rights through the use of the website, we may release personal information in order to comply with any applicable regulation or assert our rights as well as our business partners'.
Except as otherwise described in this statement, personal information you provide to Dream Hair Blending will not be shared outside of Dream Hair Blending and, its controlled subsidiaries and affiliates without your permission.
We will endeavor to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security.
All in-stock orders are shipped within 48 of cleared payment. Out-of-stock or back orders will be shipped within 7-30 days in most cases, but can take longer (during certain times of the year, shipping time can be 8 weeks due to high order volume). All orders are shipped either from our US shipping facility via USPS Priority Mail (with insurance and tracking), or from one of our European shipping facilities via UPS, FedEx, or DHL, depending on your location and our product availability. By placing your order, you understand and agree that your order may take 30 days or more to receive and this does not constitute a reason for a refund.
Customers will be advised via email at time of shipping of their purchase(s), including tracking information.
Returns & Exchanges
Dream Hair Blending's main priority is our customer's satisfaction. If you receive a product that is damaged, we will happily arrange an exchange for you. You must initially contact Dream Hair Blending via email at: firstname.lastname@example.org within 7 days of receipt of your product(s) to inform us of your intent to exchange the faulty item(s), we will then provide you with the necessary return details. In the event that you receive a defective or damaged product, we will dispatch to you a replacement item at our own cost (subject to availability), once we receive the returned product. Under no circumstances will a return/exchange be authorized, if the item has been altered from its original new condition, or worn.
In the event that you would like to return a Dream Hair Blending product which is NOT deemed to be faulty you must first contact us within 7 days of receipt of your product at: email@example.com to obtain authorization. If we do authorize a return for a product which is not deemed faulty, it must be returned within 7 days of authorization (no exceptions) in their original unworn, unaltered, unused, and in like-new condition in original packaging. Non-Authorized returned items will not be accepted.
Exchanges are accepted within 7 days of its receipt when the product is returned in its original condition and packaging, and in unworn and in like-new condition. Damaged, altered, used or worn products are not returnable for health and sanitary reasons, and will not be exchanged or refunded. The return shipping charge is the responsibility of the customer and the package must be postmarked by the 7th calendar day from its receipt. Also, international returns, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you. Dream Hair Blending will issue an exchange (postage costs not included) on receipt of the returned product.
Gift certificates are valid for 7 years from date of purchase. If a purchase is made using a gift certificate but the total amount of the purchase plus shipping is for less than the amount of the gift certificate, then another gift certificate will be issued to the gift certificate holder/purchaser for the difference. This new gift certificate will be valid for the remaining time of the 7 year time limit. Gift certificates are non-refundable.
Custom orders are not returnable due to the customized nature of the product. This includes custom color and/or size requests. Absolutely no returns or exchanges will be accepted for any reason later than 7 calendar days from the date you received your order. All products cannot be returned or exchanged in any partner retail stores or salons. All internet purchases must be returned or exchanged through web-site customer service only. All products that are found to be non-defective will incur the delivery costs of returning the item to Dream Hair Blending, as well as up to a 65% restocking fee. Refunds may take up to 90 days. Damaged, altered, used or worn products are 100% non refundable.
Items that are not in stock, will be considered as Custom Orders, and will be submitted to our studio for production within 24 hours of your order. You have the option then of requesting customization of your order (measurements, color, texture, etc.). The shipping time in these cases is usually 30 days, but may take longer (up to 8 weeks) during certain times of the year when order volume is high, or requested customization takes longer to produce.
Please note; that the returned item is your responsibility until it reaches us with signature receipt verification. We therefore advise you to send all returned items by a tracked courier service with signature confirmation of receipt (not just a tracking number) and that will insure your goods to their value. We will not be held liable for items that do not arrive back to us, or are left at a mail slot/box, or are deemed lost by your courier, and no exchanges or refunds will be given in these cases.
By completing your order at check out, you have agreed to all the terms and conditions stated herein, and waive any and all credit card, PayPal or other payment form chargebacks.